Prime Time is in the process of working to isolate and resolve unique picture quality issues, as well as periodic phone problems, within Sun River. We are therefore requesting that any subscriber who wishes to report video quality and phone issues, email video@ptcomm.tv. Please do not send other customer service requests to this email. This is a one way email distribution. Please include the Channel Number, Name of Channel, Date, Time, and Type of Problem, and your name and address, as this will greatly assist us in further enhancing our formal channel-checking process. We will follow up on any issues you report in future email updates.
Posted by primetimecomm 
